Terms & Conditions

1. About These Terms

In these Terms & Conditions, "Genesis IT Solutions", "Genesis", "we", "our" or "us" refers to the business operating the website www.genesisits.com. "You" or "user" refers to any visitor, customer, student or person using our website or services.

If you do not agree with these terms, please do not use the website or purchase our services.

2. Services

Genesis IT Solutions may provide services including software and IT training, educational programs, web and mobile application development, IT consulting, and education-related counselling or assistance. The exact scope, duration, deliverables, eligibility, fees and other conditions for a particular service will be communicated in its relevant course description, proposal, invoice or written confirmation.

We may update, suspend or discontinue any website feature or service where reasonably necessary. Where a change materially affects a confirmed paid service, we will take reasonable steps to communicate it to the affected customer.

3. Website Use and User Responsibilities

You agree to use the website only for lawful purposes. You must not:

• Submit false, misleading, incomplete or unauthorized information.
• Attempt to gain unauthorized access to the website, its servers or another user's account.
• Interfere with website operation, security or availability.
• Upload malicious code or use the website to distribute spam or unlawful content.
• Copy, reproduce, publish or commercially exploit website content without our prior written permission, except as permitted by law.
• Use our services in a way that violates applicable laws or the rights of others.

You are responsible for keeping your account credentials confidential and for activity carried out through your account. Please notify us promptly if you suspect unauthorized access.

4. Enquiries, Registration and Account Information

You agree to provide accurate and current information when submitting an enquiry, registering for a course or purchasing a service. You should update information if it changes. We may contact you using the email address or phone number you provide to respond to enquiries, confirm registrations, share service updates or address payment-related matters.

Registration may be subject to eligibility requirements, available seats, document verification or other conditions communicated for the relevant program.

5. Fees, Orders and Payments

Prices and applicable charges will be displayed on the website or communicated before you confirm a purchase. Unless stated otherwise, applicable taxes or other charges will be shown at checkout or on the invoice.

• An order or registration is subject to successful payment verification and our confirmation.
• Please check the service, course, amount and contact details before completing payment.
• We may contact you to verify an order or resolve a payment discrepancy.
• Do not make duplicate payments for the same order. If a payment appears to have failed but your account has been debited, contact us with the transaction reference.
• Invoices or receipts will be issued as applicable.

6. Payment Gateway

Online payments may be processed through Cashfree Payments or another third-party payment service provider. When you use a payment gateway, you may be subject to that provider's terms, privacy policy, security procedures and transaction rules.

Genesis may receive transaction details such as the payment reference, amount, date and payment status to verify and reconcile your order. We do not intend to store complete card credentials, CVV, UPI PIN or internet banking passwords on our own servers.

Read Cashfree's Terms & Conditions and Privacy Policy for information about its services.

7. Cancellations, Refunds and Service Changes

Cancellation and refund requests are handled in accordance with our Refund & Cancellation Policy and any additional conditions specifically disclosed for the relevant course or service before purchase. Please review that policy before making a payment.

Where a service is rescheduled, changed or cannot be delivered by us, we will communicate the available options in accordance with the applicable service terms and law.

8. Intellectual Property

Unless otherwise stated, the website and its content—including text, graphics, logos, designs, photographs, course materials, videos, software and other materials—are owned by or licensed to Genesis IT Solutions and are protected by applicable intellectual property laws.

You may access and use materials for your personal, non-commercial learning or for the purpose for which they are supplied. You must not reproduce, distribute, sell, modify or publicly share protected materials without written permission, except as permitted by law or by a separate written licence.

9. Educational and Training Disclaimer

Course content, training materials, assessments and learning resources are provided for educational purposes. We do not guarantee any particular examination result, job placement, salary, admission, certification, business outcome or career result unless an express written commitment states otherwise.

Individual outcomes may vary based on participation, prior knowledge, effort, eligibility and factors outside our control.

10. Third-Party Services and Links

Our website may link to third-party websites or services, including payment providers, social media platforms, hosting services and educational resources. These third parties operate independently. We are not responsible for their content, availability, terms, privacy practices or actions. Your use of a third-party service is subject to its own terms.

11. Availability and Disclaimer

We make reasonable efforts to keep the website accessible and information current. However, we do not guarantee uninterrupted, error-free or secure access at all times. To the extent permitted by law, the website and its content are provided on an "as available" basis. Nothing in these terms excludes a consumer right or legal protection that cannot lawfully be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, Genesis IT Solutions will not be liable for indirect, incidental, special or consequential losses arising from use of the website or inability to access it. This clause does not limit liability that cannot be excluded under applicable law, including liability for fraud, wilful misconduct or mandatory consumer protections.

13. Indemnity

You agree to be responsible for losses, claims or expenses arising from your unlawful use of the website, your violation of these terms or your infringement of another person's rights, to the extent permitted by applicable law.

14. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and handle personal information.

15. Changes to These Terms

We may revise these terms from time to time. Updated terms will be published on this page with a revised Last Updated date. Your continued use of the website after updated terms are published indicates acceptance of the revised terms, to the extent permitted by law. Material changes to an existing paid service will be handled in accordance with the applicable agreement and law.

16. Governing Law and Jurisdiction

These terms are governed by the laws of India. Subject to applicable consumer protection laws and mandatory legal requirements, courts of competent jurisdiction in Hyderabad, Telangana, India shall have jurisdiction over disputes arising from these terms.

17. Contact Information